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Consumers allege Samsung washing machine still dangerous product

In November 2016, Samsung issued a recall for almost three million of its defective washing machines found in homes in Washington, D.C., and across the nation. However, many worried consumers are now claiming that they are stuck with a dangerous product in their homes, even though the company promised to repair the appliance. There has even been a proposal for a class action lawsuit against the company.

According to reports, the washing machines have been known to shake so violently that they explode. To date, at least nine incidences of injury have been reported. There was even a report of a broken jaw. Consumers are understandably irate, protesting they are stuck with a washing machine that they cannot use for fear of injuries to themselves or their children.

Now, many consumers are complaining that despite Samsung's vow to fix the defective appliance, they've received no response and no repairs. One owner reports receiving no calls back from the company despite numerous attempts to contact them in regards to the issue. A statement from Samsung does not address these claims, simply stating that in-home repairs are under way with hundreds of thousands already repaired and providing avenues for customers to reach them, with an alleged average wait time of 20 seconds.

Numerous model numbers have been recalled, and the washing machines can still be found in millions of homes. One person called the appliance a "ticking time bomb in people's homes" because it could potentially injure someone at any time without warning. If anyone in Washington, D.C., has been injured by one of these washing machines or by any other dangerous product, he or she has the right to contact an attorney to explore any available legal options.

Source: today.com, "Consumers: Samsung washers still potentially dangerous after 'fix'", Jeff Rossen and Anneke Foster, Jan. 12, 2017

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